• How do I get access to the Smart City App?

    The APP is designed for 2 different operating systems, iPhone and Android.

    IPHONE: Download the App from Apples APP Store.  Search for Arctic Smart City. Download the App.

    ANDROID: Download the App from Google Play Store. Search for Arctic Smart City. Download the App.

    Get your log-on details from RATMO FZE.

  • How do I get access to the Smart City Web Terminal?

    To access the Smart City Web Terminal and get real-time access to your traps click HERE.

    Get your log-on details from RATMO FZE.

  • How do I get reports about rodent activity?

    RATMO FZE Support will send you a monthly activity report per e-mail. The monthly activity report includes data such as catchment area, time of catch, trap efficiency, site visit frequency, temperature at catch, seasonal variance, pictures etc.

  • How does it work?

    Please watch the video on our web page www.ratmo.ae.

  • What are RATMO FZE's Terms & Conditions?

    Please ask for a copy of our Terms & Conditions, and we will send it to you.

  • Pricing?

    The price consists of 2 elements:

    Once off payment for the RATMO device.

    Monthly subscription fee including data connection, access to the Smart City App, monthly activity report and support.